1. General Provisions

This offer is an invitation to provide technical support services within generally accepted standards and on the terms specified below. Using technical support services means agreement with the terms set forth in this offer.

2. Services and Principles of Providing Support

The priority of providing technical support services depends on the tariff plan, operator workload, and automatic individual scoring, the algorithm of which is confidential.

- Customer support is provided in order of priority depending on the level of the tariff plan.
- Customers on a higher tariff plan receive priority service compared to customers on a lower one.

We strive to provide assistance in resolving issues related to the use of our products and services. Technical support is provided depending on the complexity of requests and the availability of resources.

3. Limitations and Conditions for Providing Services

Technical support services are provided subject to the following conditions:

- The customer is obliged to behave correctly, politely, and kindly in communication for the provision of technical support services. Otherwise, services are not provided.
- The customer is obliged to provide correct data and a full description of the problem for its successful resolution.
- Support may be limited if the customer's request goes beyond the standard functionality of the product or requires specialized services.
- We do not guarantee the complete elimination of all problems but strive to do everything possible to resolve them.

4. Changes and Updating of Terms

This offer may be changed at any time. The updated version will be available on our website, and customers are obliged to monitor changes.

5. Disclaimer of Direct Warranties

No provisions of this offer can be interpreted as direct obligations to provide the service within a specific time frame or a guarantee of a positive result. Services are provided "as is" and "as available".

6. Contact Information

To receive technical support, use the contact details specified on our website or send a request through a special form.