New puzzlebot pricing
Pricing will be updated on October 19. We have not raised prices for two years, and during this time puzzlebot has grown noticeably. We added the Puzzlo AI agent, MAX support, Store 2.0 and mini-apps. We updated the interface, improved support and added many other features.
The old pricing with 13 limits could no longer keep up with all this. Now a plan has two clear parameters and an add-on builder. Buy exactly what you need and do not pay for anything extra.
New pricing
Free
Build and launch your first project in one evening
Start
Puzzlo AITurn subscribers into customers
Pro
Puzzlo AIScale without limits with add-ons
On the free plan, the bot shows puzzlebot ads; on paid plans, there are none.
What we count now
There used to be 13 limits. The new pricing keeps two parameters.
Users — everyone who has started a bot, combined across all projects in the account.
Projects — one project counts as one unit of the limit, no matter how many bots from different messengers are connected to it.
Limit calculation example. The first project has 1,500 users and the second has 1,000, so the account total is 2,500. This exceeds the Start plan limit (1,000) but fits within the Pro plan limit (10,000).
Not enough limits? Add-ons on the Pro plan
On Pro, you can buy extra capacity separately for users and separately for projects.
Users
| Add-on | Per month |
|---|---|
| +1,000 | $5 |
| +10,000 | $31 |
| +100,000 | $73 |
| +1,000,000 | $583 |
Projects
| Add-on | Per month |
|---|---|
| +1 project | $13 |
Add-ons are available only on Pro.
Limits add up. All purchased add-ons are added to the Pro limit.
Add-ons never turn on by themselves, even if the limit runs out.
An add-on is valid until the end of the paid period and renews together with the plan.
Example. You have 10,300 users. The Start plan (1,000) and the basic Pro plan (10,000) are not enough, so Pro with a +1,000 users add-on will do.
What happens to your plan on October 19
Limits change immediately. The new plan is chosen with headroom: at least +1 project and +25% users.
Your paid period is kept. Until it ends, you use the new limits at no extra cost. The new price takes effect at your next renewal.
Renewal comes with a personal discount. The discount is kept if no more than 60 days pass between payments.
The discount applies to add-ons too. If you need more users or projects, add-ons and an upgrade to a higher plan will also come with your personal discount.
You can lock in the old price. Renew your plan for a year or several months by October 18 inclusive. Your limits will update, and the price for the paid period stays the same.
Plan calculation
Personal discount
To make the transition smooth and keep the new plan price from coming as a shock, a personal discount will apply to you. It softens the price increase.
Total:
Important! The calculation is correct as of today. If you get more projects or users, the plan will be different. It is recalculated once a day.
Discounts
They work the same way as before, on the new pricing too.
−20% with an annual plan.
−10% for autopay.
Pay in installments. You can now take an annual plan with a −20% discount but pay monthly instead of the whole amount at once. Choose installment payment in the payment window.
Want to lock in the price? Switch to an annual plan by October 18 inclusive.
FAQ
When exactly does the transition to the new pricing happen?
October 19, 2026, at 00:00.
How will the move to the new pricing work, and what will happen to my plan?
We will pick a plan based on the limits of your current plan, with headroom. The price may go up, but by no more than 25% of what you pay now. If the new pricing comes out higher, the personal discount will cover the difference.
How does the personal discount work?
It protects your price from a big jump. If the price of your plan goes up by more than 25% under the new pricing, the discount will cap the increase, and you will pay no more than your current price multiplied by 1.25. If the increase is smaller, no discount is needed. The discount applies automatically at the moment of transition and stays as long as the gap between payments for a monthly plan is no more than 60 days.
Will the discount stay if I change my plan or buy add-ons?
Yes. The personal discount applies to further plan upgrades and purchases of add-ons.
How will the system know which plan suits me?
Based on the limits of your current plan at the moment of transition, with headroom: at least +1 project and at least +25% users. The simplest sufficient plan is chosen. Start is checked first; if it is not enough — Pro; if you do not fit there either — Pro with add-ons.
What will happen to my current custom plan?
There is no separate custom plan in the new pricing. Such accounts move under the same rules as everyone else: the plan is chosen based on the current limits (Start, Pro or Pro with add-ons), and if the price goes up by more than 25%, the personal discount will cap the increase just as it does for everyone.
I have unused or unlaunched projects — do they count?
No. Projects without connected messengers and projects in testing do not count toward the limit, so feel free to experiment.
I am short on users or projects — what should I do?
On the Pro plan, you can buy the capacity you need with add-ons: users and projects separately, in any combination. Add-ons never turn on by themselves, only when you choose them.
I am on the free plan — will anything change for me?
No. You will stay on the free plan with its limits: 50 users, 1 project and up to 15 commands. Commands are the entities inside the builder, mini-apps and other bot blocks.
How does the autopay discount work?
Autopay gives −10% on every monthly charge while it is enabled. This discount does not apply to annual payments.
If I switch to a lower plan, will I lose my paid days?
No. The remainder of your paid period does not expire but is converted into days of the new plan in proportion to the price difference. For example, 60 unused days of Pro turn into roughly 191 days of Start.
I have a non-standard case — who should I contact?
Write to puzzlebot support. The team will check your specific account (white-label, custom price, freeze) and give you an exact answer with the numbers.
Still have questions about your account? Write to puzzlebot support. We will look at your numbers and tell you what will change for you.