The modern world is unthinkable without Internet technology, which is constantly evolving. What seemed fantastic yesterday is now becoming reality.
New artificial intelligence systems are developing especially rapidly. Their function is not only to entertain, but also to be a reliable assistant in everyday work. Such are chatbots - the most progressive and promising technology in the world of Internet.
According to a recent study by the consulting company IDC, the volume of the global market related to artificial intelligence technologies in 2022 will reach $77.6 billion. If the forecast proves correct, this market is expected to more than triple from 2018, when it was estimated at $24 billion.
Source: Accenture research Digital chatbots are here. So what are you waiting for?
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Chatbots are changing the way we communicate with users and opening up new opportunities for different areas of business. Below we've put together some statistics to convince you:
According to a study by Business Insider, the chatbot market is set to change at a compound annual growth rate, CAGR, of 29.7% from $2.6 billion in 2019 to $9.4 billion by 2024.
The biggest growth associated with chatbots is expected to come from the retail and eCommerce market over the next five years.
According to Oracle research, more than 50 percent of customers already expect business to be available 24/7. Chatbots can handle this demand and respond to user inquiries 24/7.
Chatbots could save up to $174 billion in insurance, finance, sales and customer support. Oracle Research.
According to Invesp Research, implementing chatbots could save up to 30% in customer support costs.
CCW Digital: 59% of customer service experts surveyed believe that bot technology will improve support staff, but not replace them
In this report, you'll find data on how artificial intelligence and chatbots can improve customer support strategies.
According to this study, there are five key dimensions of quality support: personalization, customer centricity, versatility, quality of communication and security. Improving these five parameters, combined with the use of chatbots, can lead to success.
Is the humanization of chatbots realistic?
The growing interest in bots is also due to the fact that messengers are constantly updating platforms and expanding functionality. In addition, a bot platform can generate income and add value to the service itself, which is free.
While in the early days, chatbots were limited to dialogs, today their capabilities are comparable to websites and apps. Almost any scenario can be implemented, so bots are popular in many areas of life and business. Here are a few examples:
sales of goods and services, subscriptions, donations and tips;
managing communities and groups;
communicating with customers, getting feedback, conducting surveys, and collecting requests;
integration with third-party resources and databases;
customization of an offer for a client based on his data, social network page, geolocation;
business-processes automation;
games, tasks, entertainment content.
Another reason for its popularity is the low entry threshold. Unlike websites and applications, creating bots takes less time, is cheaper and possible without programming skills.
Today's chatbots have impressive potential, so in the near future they will be able to recognize and "comprehend" a wider range of user questions and answer them without human consultants. At the same time, the rapid development of technology will lead to the rapid obsolescence of previous versions of chatbots.
Chatbots will make much more active use of machine learning technologies, which will expand the scope of their application to literally every kind of activity, where the cooperation of a human and an intelligent program can increase productivity. An important direction in the development of chatbots will be their understanding of human speech, not just text. This feature will greatly improve the functionality of chatbots and help them respond much faster to questions and remarks from users. And the boldest forecasts say that in the near future, chat-bots will humanize so much that they will be able to become full-fledged human interlocutors.
